Clear Communications

The Scenario

You have been working with Daniel on a project that Sonya is overseeing.

The delivery is due tomorrow but something came up and you need an extension. Daniel is doing a pretty terrible job of communicating what happened and what you need.

Your first task is to observe Daniel and identify poor communication practices. Then, face-to-face with Sonya, you will have the opportunity to have a go yourself at explaining the situation and requesting a delay.

This module is part of our Workplace Communications Essentials series.

Learning Objectives

Clear Communication involves a set of techniques that will get you heard, understood and make you able to influence others.

• Distinguish between good and bad communication practices
• Apply clear communications techniques and behavior in a practical scenario